Spanish Speaking Customer Service for Aviation industry - Sofia

Mercier Consultancy MD is delighted to announce a vacancy for Spanish Speaking Customer Service Representatives in the Aviation industry, based in Sofia. This position offers an exciting opportunity for individuals passionate about aviation and customer service. You will be responsible for providing support to customers in Spanish, helping them navigate their travel inquiries and ensuring a seamless experience.

Key Responsibilities

• Manage customer inquiries regarding flight bookings, cancellations, and changes via phone, email, and chat in Spanish.
• Provide accurate information about airline services, travel regulations, and airport facilities.
• Assist customers with baggage claims, travel complaints, and special requests.
• Document all customer interactions accurately and follow up on pending issues.
• Collaborate with airline and airport teams to resolve customer issues reliably.
• Stay knowledgeable about aviation industry trends and company offerings to provide optimal assistance.

• Fluency in Spanish (both oral and written) is required; knowledge of English is a plus.
• Prior experience in customer service, particularly in the aviation or travel sector is preferred.
• Strong communication skills and a friendly demeanor, with a focus on customer satisfaction.
• Excellent problem-solving abilities and the ability to manage stress in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficiency in using CRM systems and general computer applications.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...